At nanomedi corp., we value your satisfaction and are committed to providing you with quality products. Please review our return policy below to ensure a smooth process. All returns require prior authorization. To initiate a return, please contact our Customer Service department or your Sales Consultant.

General Conditions for Returns:

• Authorization Required: Returns must be authorized by Nano Medi Corp. before shipping. Unauthorized returns will not be accepted.

• Documentation: Include a copy of the original invoice and specify the reason for the return.

• Condition of Merchandise: Products must be returned in their original, unopened packaging, unmarked, and properly packed.

• Timing: Returns must be initiated within 30 days of purchase. Returns initiated after this period may be subject to a restocking fee.

• Shipping Charges: Customers are responsible for return shipping costs, unless the return is due to an error by Nano Medi Corp.

• Shortages or Shipping Errors: Report any discrepancies within 7 days of invoice date to be eligible for credit, if applicable.

Exceptions:

The following items cannot be returned:

• Immune globulin products

• Special order items (products not typically stocked)

• Personalized or imprinted items

• Opened computer hardware or software

• Hazardous/flammable materials

• Expired products

• Items that cannot be returned to the manufacturer

• Products marked as nonreturnable

• Items required to be shipped and stored frozen

• Drop-shipped products

• In vitro diagnostic products

Equipment Returns:

• Unopened Equipment: Must be returned in original, unopened packaging, unmarked, and properly packed.

• Used or Opened Equipment: Not eligible for return. Special order equipment is also nonreturnable.

• Restocking Fees: All equipment returns may be subject to a restocking fee.

• Manufacturer Warranty: Equipment is covered under the manufacturer’s repair or replacement warranty. Please ensure all warranty documents are completed and returned immediately upon receipt of equipment.

Prescription Drug Returns:

To comply with federal and state traceability requirements, the following conditions apply to the return of prescription drugs:

• Notification and Authorization: Returns will only be accepted if Nano Medi Corp. is notified within 30 calendar days of shipment and valid return authorization is issued.

• Return Authorization Form: Customers must complete and submit a Prescription Drug Return Authorization form. Federal law mandates documentation confirming that the product was stored and handled properly during its possession and return.

• Traceability Certification: Customers must certify that the returned product is the exact item purchased from Nano Medi Corp.

• Non-Credit Items: Credit will not be issued for prescription drugs returned without authorization, products tampered with, or items with altered labeling.

To download the Medical Returns Form, please visit our website. For additional assistance, contact our Customer Service team at ​​888.828.2848.